Approval Matrix
Owner: Operations Status: draft skeleton Audience: delivery, leadership, operations Note: This page is included because it is part of the approved MVP launch set, but the detailed rules still need company-specific fill-in.
Purpose
Make the minimum approval path explicit so work can move without hidden decision owners.
MVP approval lanes
| Decision type | Primary approver | Secondary stakeholders | Minimum artifact |
|---|---|---|---|
| Offer or positioning change | CEO / commercial lead | delivery lead | updated page or decision note |
| Case-study metric publication | CEO or board | commercial lead | substantiated proof source |
| Pilot scope sign-off | delivery lead | account owner | discovery summary |
| New workflow go-live | operations or delivery owner | technical owner | launch checklist |
| KPI reporting changes | operations owner | commercial lead | measurement note |
Rules
- Do not publish case-study metrics without approved proof.
- Do not change core positioning language ad hoc in proposals.
- Keep the artifact link with the decision so the next operator can trace why it changed.
Next fill-ins
- named approvers by role
- escalation path when approver is unavailable
- SLA for urgent approvals